JOB PURPOSE

The Operations Manager exercises responsibility for the overall administration and efficient daily operation of the assigned Energy Services branch in accordance with R. H. Foster’s goals, objectives, and strategic plans.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

Please note other duties may be assigned.

Maintain and Grow Culture

• Demonstrates dedicated commitment to our COMPANY PURPOSE of being "More Than You'd Expect" by
• exceeding the expectations of all those that we serve.

• WORKPLACE SAFETY is the responsibility of all associates. Is responsible for ensuring all employees work in a safe manner by abiding by safety policies, procedures, and expectations, and by notifying management promptly of any unsafe conditions or concerns.

• Maintains commitment to our Customer Promises by demonstrating "TEAMWORK AND POSITIVE ATTITUDE" and will apply its meaning and purpose with all others, including but not limited to, employees, customers, and vendors.

• Contributes to a CREATIVE and INNOVATIVE work environment by maintaining a culture where all employees can share ideas and suggestions that will enhance results of a particular process or function, job or department, or overall company.

Sustain and Grow Operations

• Responsible for the leadership, administration, and efficient daily operations of dispatch, delivery and office personnel to include scheduling, delivery strategy and service process.

• Reviews ongoing performance results to targets and takes corrective measures with authorization, escalates as needed.

• Provides guidance and leadership for positive staff motivation and performance results of employees.

• Ensures seasonal drivers and dispatch staffing levels are maintained and meeting business and financial needs.

• Participates in daily, weekly, monthly, and annual planning process as appropriate.

• Works to ensure effective employee relationships are maintained in areas of responsibility and between other company departments to include: other energy service offices, other business channels, and supporting departments.

• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position and manages manpower resources to maximize efficiency and effectiveness of delivery process.

• Strong leadership and organizational skills are required to communicate in a tactful and articulate manner with direct reports and corporate leadership.

Supervisory Responsibilities

The Operations Manager directly supervises dispatch, service personnel, drivers in the field and fuels area. The Operations Manager is also responsible for the results of operational expenses, trainings, certifications, hours of service and overall delivery performance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to apply concepts of algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and taste or smell. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

,NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

RH Foster is an Equal Opportunity/Affirmative Action employer. All qualified applicants are considered for all positions without regard to race, color, religion, sex, ancestry or national origin, age, sexual orientation, marital status, disability, protected veteran status or any other legally protected status.